General FAQ's

Is there a delivery fee?

​Orders that are $100 or less will have a one time $35 deliver fee will be applied. This fee includes delivery & pickup. For orders that are 25 miles or more an additional fee may apply. The delivery fee will be added to your booking after order submission.

What is your cancellations & Rain Policy?

The booking reservation is a legal and binding contract. To cancel or reschedule, sufficient notice must be given – at least 48 hours prior to start of your event. Cancellation of an event with less than 48 hour notice forfeits entire deposit. Cancellation on the day of event forfeits any deposit and remaining invoice balance is due. Postponement of an event with at least 1-week notice may entitle you to use all or part of your deposit towards a timely rescheduled event at our discretion. Any rescheduled event is subject to availability of activities at the time of notification of postponement.

Is the online booking contract required?

Yes this will confirm your booking & confirm your acceptance of the terms and agreement.

When should I start to book my event?

If booking an event with us to ensure availability you can always check our booking calendar on our “Get A Quote” page. The equipment status that you see is for that time only and can always change. Once you have the date and location set for your event we suggest that you book around 3 to 4 weeks in advance this way we can ensure the availability of both equipment and any supplies that might be needed for your event.

How much setup time is needed?

As different rental items require more or less time to set up it is hard for us to give a set time limit. The only thing that we need when you are booking your event is the start & end time. This way based on your rental items we can then calculate a rough time including travel time.

For events that are last minute bookings we are not responsible for or guarantee any specific setup time. If we can assist it will be at best effort due to last minute notice.

Do I need an ID to rent any of your items?

An ID is only required if you are picking up an item. If we are delivering an item then an ID is not required. Forms of ID that we accept are:

Valid Drivers license or non drivers ID

Is a security deposit required?

Yes, but on completion of your rental provided there are no Damages, Lost or Theft of any item(s) the security deposit will be removed from your invoice.

In the event of any Damage(s) (Not including normal wear and tear), Lost or Theft of item(s) your card will be charged the “actual cost” of repair to the item(s). if the item(s) can not be repaired then your card will be charged the “actual cost” for the replacement of the item(s).

What forms of payment do you accept?

Initial reservations deposits or full payments are paid via Visa, MasterCard, American Express, Discover and all major Debit Cards with the Visa or MasterCard logo. Any remaining balance can be paid by credit card / debit card.

How long are the rentals for?

Rental periods vary from item to item. They can either be hourly or daily. Special pricing can be quoted for weekly or monthly rentals.

Account FAQ's

What is the "Login" button for?

For our repetitive customers or customers you choose to create an account it will allow you to track your active, pending or past rentals and account information.  Sign up is free and easy. After creating an account:

  • you will see your name on the top right.
  • Click on it and under that select “Profile“
  • On the profile page click the tab “Saved Information” to update your profile for the first time.

Now that you profile is updated you will now be able to order in the future without having to keep entering your information and you will be able to track your rental orders and their status.

How do I see my past or current invoices or bookings?

In order to see your past invoices or current ones you will need to login.

  1. Click on the “Login” link on the top of the page
  2. After logging in you will see your name appear next to “Logout”
  3. Click on “Your Name“
  4. You will be taken to a page to view all your invoices.

Clicking on the date selected “Booking Code” column will open that invoice.

(Keep in mind you must have a registered account for you to see any past booking)

DJ Service FAQ's

Besides DJ Services do you also offer lighting shows or services?

Yes we do, our lighting services is not currently listed on our site for the simple reason that lighting options can be customized to each event. If you are booking DJ Services with us and are interested in lighting services call us at 866-862-0026 so that way we can evaluate your needs to better provide you with a quote.

My venue is asking for an insurance certificate do you provide that?

Yes we do, we will have an insurance certificate sent directly to your venue from the insurance company. This will only be done for events that are booked with us and that we provide DJ Services for. At time of booking if this is needed please let us know by either stating it in the booking notes section or by calling us at 866-862-0026 after booking online.

Inflatable FAQ's

What happens if it starts to rain?

If it starts to rain follow the steps below:

  1. Turn the power switch on the blower off
  2. Disconnect the power cord of the blower from the extension cord.
  3. Disconnect the extension cord from the power source.
  4. Wrap the blower up in a big garbage bag,

If after the rain stops and you plan on using the inflatable you can remove the blower from the garbage bag and reconnect the power to the blower and turn on the power switch to inflate.

At time of delivery and setup the delivery person will walk through with you on safety & operation of the inflatable.

What surfaces do you install the inflatables on?

We will install the inflatables:

  • Grass
  • Concrete
  • Asphalt
  • Dirt
  • And any indoor flooring

What surfaces will you not install the inflatables on?

  • Gravel
  • Any other destructive surfaces as it will damage the inflatable.

Do you deliver Inflatables to parks?

Yes we do, but there are a few things to keep in mind:

  1. Some parks require that you have a permit to use or have the inflatable(s) at their location. Please check with the park first before attempting to rent an inflatable as were are not responsible for deliveries made to parks without the proper permit.
  2. If you plan on having the inflatable(s) at the park please ensure that they can provide power for the unit(s). If they can not provide power then you will need to provide a generator if they allow it. If you do not have a generator and they allow it we can rent you one.

Does the Inflatable have to be plugged in and powered on during the whole time of use?

Yes, the inflatable has to be powered on at all times in order to use it. If it is not powered on then the unit will not stay inflated.

At time of delivery and setup the delivery person will walk through with you on safety & operation of the inflatable.

Tent FAQ's

Do you offer side panels for the tent?

Yes we do offer side panels for select tents as an option.

Do you offer lighting for the tents?

Yes we do offer lighting on certain tents as an option

On what surfaces do you install the tents on?

Depending on the tent we can in install them on:

  • Grass
  • Pavemnt
  • Aslphalt
  • Dirt
  • Gravel
  • And certain other surfaces. (You can always call us and let us know the type of surface that you have)

To secure the tents we either use tent stakes that go into the grass or we use massive re-enforced concrete buckets.

Concession FAQ's

Does the popcorn use peanut oil?

No, due to certain allergies that kids or people might have to peanut oil we use popcorn that uses coconut oil.

How many servings come with the concessions?

The cotton candy, popcorn and snow cone comes with 50 servings each. If additional servings and supplies are needed they can be added to the order at time of booking.

For events that need unlimited servings based on an estimated head count a package deal can be quoted for you.